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Incident affecting Google Docs

Incident began at 2025-08-25 21:27 and ended at 2025-08-25 21:52 (times are in Coordinated Universal Time (UTC)).

Date Time Description
Aug 25, 2025 10:48 PM UTC

Summary

Google Docs customers may have observed '500' errors when accessing editors

Description

The issue with Google Docs has been resolved for all affected users as of Monday, 2025-08-25 14:52 PDT.

We thank you for your patience while we worked on resolving the issue.

Symptoms

Impacted customers may have observed '500' errors when accessing Docs editors, including docs, spreadsheets, presentations, and drawings.

Aug 25, 2025 10:23 PM UTC

Summary

Google Docs customers may have observed '500' errors when accessing editors.

Description

We were experiencing an issue with Google Docs beginning at Monday, 2025-08-25 14:27 PDT.

Our engineering team has successfully mitigated the issue and we are currently monitoring our system for stability.

We will provide an update by Monday, 2025-08-25 15:30 PDT with current details.

We apologize to all who are affected by the disruption.

Symptoms

Impacted customers may have observed '500' errors when accessing Docs editors, including docs, spreadsheets, presentations, and drawings

Workaround

None at this time.