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Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Monday, 2025-08-25 15:00 PDT.

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Incident affecting Google Voice

Incident began at 2025-08-25 16:25 and ended at 2025-08-25 19:57 (times are in Coordinated Universal Time (UTC)).

	Date	Time	Description
	Aug 25, 2025	9:12 PM UTC	Summary: Google Voice customers may have been unable to place or receive calls on their Google Voice clients and deskphones Description: The issue with Google Voice has been resolved for all affected users as of Monday, 2025-08-25 12:57 PDT The issue was due to a hardware device firmware update causing higher than expected traffic to an overloaded server. Our engineers have mitigated the issue by disabling the software change and adding extra capacity to the affected servers. We thank you for your patience while we worked on resolving the issue. Diagnosis / Customer Symptoms: Affected customers may have experienced dropped calls and connection issues intermittently. Workaround: None at this time.
	Aug 25, 2025	8:01 PM UTC	Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Monday, 2025-08-25 15:00 PDT.

Date

Time

Description

Aug 25, 2025

9:12 PM UTC

Summary:

Google Voice customers may have been unable to place or receive calls on their Google Voice clients and deskphones

Description:

The issue with Google Voice has been resolved for all affected users as of Monday, 2025-08-25 12:57 PDT

The issue was due to a hardware device firmware update causing higher than expected traffic to an overloaded server. Our engineers have mitigated the issue by disabling the software change and adding extra capacity to the affected servers.

We thank you for your patience while we worked on resolving the issue.

Diagnosis / Customer Symptoms:

Affected customers may have experienced dropped calls and connection issues intermittently.

Workaround:

None at this time.

Aug 25, 2025

8:01 PM UTC

Mitigation work is currently underway by our engineering team.

We do not have an ETA for mitigation at this point.

We will provide more information by Monday, 2025-08-25 15:00 PDT.

Times are listed in Coordinated Universal Time (UTC)