Incident details | Google Workspace Status Dashboard

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**Summary:** Google Chat users are experiencing an issue where they receive notifications for new messages, but the actual messages fail to appear in their chat application unless the user refreshes their view. **Description:** We are experiencing an intermittent issue with Google Chat Friday, 2026-08-28 10:25 PDT. Our engineering team has investigated the issue and are currently working on mitigating the issue. We will provide more information by Friday, 2026-08-28 14:15 PDT with current details. We apologize to all who are affected by the disruption. **Customer Symptoms:** Users are experiencing an issue where they receive notifications for new messages, but the actual messages fail to appear in their chat application unless the user refreshes their view **Workaround:** Users can refresh to see new messages

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Incident affecting Google Chat

Incident began at 2026-08-28 17:25 and ended at 2026-08-28 20:45 (times are in Coordinated Universal Time (UTC)).

	Date	Time	Description
	Aug 28, 2026	8:55 PM UTC	Summary Google Chat users experienced an issue where they received notifications for new messages, but the actual messages failed to appear in their chat application unless the user refreshed their view. Description The issue with Google Chat has been resolved for all affected users as of Friday, 2026-08-28 13:45 PDT. From preliminary analysis the issue was triggered due to a recent change which was rolled back to mitigate the impact. We thank you for your patience while we worked on resolving the issue. Customer Symptoms Users were experiencing an issue where they received notifications for new messages, but the actual messages failed to appear in their chat application unless the user refreshed their view. Workaround None as the issue is resolved.
	Aug 28, 2026	7:25 PM UTC	Summary: Google Chat users are experiencing an issue where they receive notifications for new messages, but the actual messages fail to appear in their chat application unless the user refreshes their view. Description: We are experiencing an intermittent issue with Google Chat Friday, 2026-08-28 10:25 PDT. Our engineering team has investigated the issue and are currently working on mitigating the issue. We will provide more information by Friday, 2026-08-28 14:15 PDT with current details. We apologize to all who are affected by the disruption. Customer Symptoms: Users are experiencing an issue where they receive notifications for new messages, but the actual messages fail to appear in their chat application unless the user refreshes their view Workaround: Users can refresh to see new messages

Date

Time

Description

Aug 28, 2026

8:55 PM UTC

Summary

Google Chat users experienced an issue where they received notifications for new messages, but the actual messages failed to appear in their chat application unless the user refreshed their view.

Description

The issue with Google Chat has been resolved for all affected users as of Friday, 2026-08-28 13:45 PDT.

From preliminary analysis the issue was triggered due to a recent change which was rolled back to mitigate the impact.

We thank you for your patience while we worked on resolving the issue.

Customer Symptoms

Users were experiencing an issue where they received notifications for new messages, but the actual messages failed to appear in their chat application unless the user refreshed their view.

Workaround

None as the issue is resolved.

Aug 28, 2026

7:25 PM UTC

Summary:

Google Chat users are experiencing an issue where they receive notifications for new messages, but the actual messages fail to appear in their chat application unless the user refreshes their view.

Description:

We are experiencing an intermittent issue with Google Chat Friday, 2026-08-28 10:25 PDT.

Our engineering team has investigated the issue and are currently working on mitigating the issue.

We will provide more information by Friday, 2026-08-28 14:15 PDT with current details.

We apologize to all who are affected by the disruption.

Customer Symptoms:

Users are experiencing an issue where they receive notifications for new messages, but the actual messages fail to appear in their chat application unless the user refreshes their view

Workaround:

Users can refresh to see new messages

Times are listed in Coordinated Universal Time (UTC)